Delighting customers at every touch point!
Global banking and financial services industries are facing unprecedented volatility today. Downsized workforces struggle to meet daunting requirements of slashed costs and increased operational excellence. Alcance’s next-generation process management services helps banks combat the uncertainty of the future by using innovative operations that span critical business functions, to control costs and invigorate growth.
Some of our offerings includes:
New customer acquisition services include telemarketing activities, application processing, underwriting, customer or merchant credit evaluation and verification, credit approval, document processing, account opening and customer care and on-boarding.
Account servicing processes for credit cards or consumer loans. These include payment processing systems and services, customer service or call centre support operations (voice, digital, email and mail services), product renewals, and loan disbursement; document management services such as printing and mailing of statements, networked printing and storage solutions, collections, recoveries processing, default management, risk management and foreclosure. Consumer and commercial lending post origination transaction processing services, such as check processing, clearance and settlement services, remittance, and records management.
Back office transaction process management for loans or credit card portfolios, interface for customer data and custom development